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Solving Problems with SaaS CRM Implementation

Software as a Service (SaaS) based applications are really getting popular among small and mid sized companies. But many enterprises find it difficult to implement and get most out of SaaS systems, especially CRM systems. Here are some solutions to the top SaaS issues.

• Integration – As SaaS solutions are web based, they are hard to integrate with office applications. But many SaaS vendors, especially open-source vendors, provide add-ons and Syncs for better integration.
• Total cost of ownership – This is a dilemma faced by medium sized companies with moderate number of employees, the real solution is evaluation, whether they are most favored by SaaS solutions or traditional solutions. Go with the one which is most suitable.
• Lack of customization – Usually this problem arises because of wrong SaaS application choice. Most quality SaaS solutions are customizable (although most hardly need any customization), and there are also systems, like eSalesTrack, which are provide choice of modules.
• Security concerns – This depends on sensitivity of enterprise data and the vendor one choose. If you are seriously concerned about data security, on premise solutions may be the answer.
• Lack of specialized applications – this is a problem which will be solved with time as more special industry specific vendors will emerge. Until then customizable and open-source SaaS solutions are the answer.
• Complicated pricing models – This is again a problem with wrong choice, most SaaS vendors offer their solutions for a fixed monthly fee per user.
• Application performance – This problem will be cause by two things, first the product is not that smart and second you practiced complex strategies straight away. Most SaaS vendors offer free trail, try to maximize this possibility.

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