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Information - FAQs
Frequently Asked
Questions
Welcome to the FAQ
section for eSalesTrack,
the powerful Web-based
software that enables
small to medium sized
enterprises to manage
important customer
relationships from any
location. To suggest a
topic for the FAQ
section, please send an
e-mail to
faq@esalestrack.com.
If you have a question
not answered here,
please visit our
Contact Pages.
What is CRM?
What is Sales Force
Automation?
What is SAAS?
What is the relationship
between eSalesTrack and
Soleran?
Is
my information secure?
Will you share my
information with third
parties?
How do I download
eSalesTrack software?
Is
eSalesTrack compatible
with my computer?
Are cookies required?
How can I become an
ePartner?
How does your pricing
work?
How will my own and my
clients' data be used?
How do I get my data
into eSalesTrack?
How do I get my data out
of eSalesTrack?
Q: What is CRM?
A: CRM stands for
Customer Relationship
Management. Properly
implemented, CRM begins
with a philosophy of
customer service.
Implementing that
philosophy depends on
tools that allow the
entire organization to
have instant access to
information that will
help serve the customer
better. For more
information see
CRM Solutions.
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Q: What is Sales
Force Automation?
A: Sales Force
Automation is an example
of Customer Relationship
Management. With
eSalesTrack CRM, for
example, all marketing
materials, product
information, and
customer information is
available to the
salesperson from any
location. Moreover, the
sales manager can
monitor sales activities
for the entire
organization in real
time. For more
information, see
CRM Solutions.
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Q: What is SaaS?
A: Software as a Service
(SaaS) is not a
particular software
product, but rather the
method of delivering
applications over the
Internet, generally
using a Web browser.
This allows universal
access to the software
without requiring
installation or end-user
maintenance. For a full
discussion of SaaS
benefits, see the
Software as a Service
page.
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Q: What is the
relationship between
eSalesTrack and Soleran?
A: ESalesTrack is a
service, whereas Soleran
is the company that has
overseen its
development. For more
information, see the
Company section.
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Q: Is my information
secure?
A: Yes. Your information
is protected by Secure
Socket Layers (SSL) and
128-bit encryption. To
learn more about why
your information is
safer in eSalesTrack,
see the
Security page.
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Q: Will you share my
information with third
parties?
A: We will never sell
your information to
third parties. The only
third parties who will
receive any of your
information are those
who you elect to grant
information, or who need
information in order to
implement your services,
such as a payment
processor. For more
information, see our
Privacy Policy.
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Q: How do I download
eSalesTrack software?
A: At this time, there
is no need to download
eSalesTrack software, as
it is a Web-based
service fully accessible
via any modern Web
browser.
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Q: Is eSalesTrack
compatible with my
computer?
A: If you computer can
run a modern Web
browser, Yes.
eSalesTrack is a
Web-based service fully
accessible via any
modern Web browser. For
more information, see
Required Specifications.
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Q:
Are cookies required?
A: Cookies are sometimes
used by eSalesTrack to
carry data between
pages. As used by
eSalesTrack, cookies
present no security
risk. For more
information, see
Required Specifications.
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Q: How can I become an
ePartner?
A: At Soleran, we are
building a network of
sales trainers,
technology
professionals, and
business consultants who
are CRM professionals
with expert knowledge of
the eSalesTrack service.
If you would like more
information, see the
Dealer Program
pages.
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Q:
How does your pricing
work?
A: At Soleran, we
believe that scaled
pricing for limited
features is contrary to
a philosophy of customer
service. Therefore,
eSalesTrack pricing is a
competitive per-user
rate with no surprises.
To view the current
pricing schedule, visit
the
Pricing Page.
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Q: How will my own
and my clients' data be
used?
A: We respect your
privacy, and we respect
your right to control
your data, sensitive and
not-so-sensitive. We do
not sell your
information and only
share your information
when necessary to
provide services. Under
no circumstance do we
monitor or sell any of
the data you input into
the eSalesTrack system
as part of normal
eSalesTrack usage that
is in conformity with
the Terms of Use
agreement. Please review
our
Privacy Policy for a
clear description of our
policies.
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Q: How do I get my
data into eSalesTrack?
A: With eSalesTrack,
adding contact
information can be very
simple. You can type new
client information
directly via the Web,
and existing information
can be imported directly
into eSalesTrack. For
more information, see
the
Data Migration
section of this site.
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Q: How do I get my
data out of eSalesTrack?
A: Once your data is in
eSalesTrack, you will
have a unified data set
that you can export at
will for use in other
applications. For more
information, see the
Data Migration of
this site.
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FAQs
Find out answers to all
your questions regarding
eSalesTrack and why it's
the On-Demand CRM of
choice among small and
medium businesses.
Site Map
Get a comprehensive map
to all links in the
eSalesTrack website.
Resources
Great CRM industry links
and general information.
Terms and
Conditions
Please take time to read
through our Terms of
Service regarding your
eSalesTrack
subscription.
Privacy Policy
Please take time to read
through our Privacy
Policy for your
protection.
Contact Us
Have other questions
you'd like to ask us
directly? Find
answers to all your
questions using any of
our multiple ways of
contacting us.
Subscribe Today
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Follow this link to get
started to today with
eSalesTrack.
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personalized CRM tool.
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